Customer Feedback Management​

Customer Feedback Management and Ideation

Capture customer feedback, internal stakeholder ideas and suggestions using unified Ideation and innovation Framework in PPM Express. You can collect feedback publicly or privately in a dedicated ideation workspaces (we call them Business Challenges).

Collect Customer Feedback Details You Need

Capture customer feedback with the details you need. Customize forms, add custom fields and categories

With the filtering and sorting capabilities, your can focus on analyzing feedback from specific customers so feedback from your key accounts is not lost.

Using feedback segments defined with help of categorization custom fields or tags, you can filter to see feedback from a specific segment

Collect Feedback From Other Sources

You can collect feedback manually or by using one of our connectors. Every customer-facing team member can collect the feedback they hear in a tool they use to communicate with the customers.Use our Power Automate and Zapier connectors to bring feedback into workspaces, automatically.

Organize Feedback into multiple Workspaces

Business Challenges in PPM Express are workspaces for ideas, project requests and customer feedback. Separate it by product, type or any other category you need!

Build Release and Product Roadmaps with WIP and Customer Feedback

Create roadmaps for product, for releases and program increments using your backlogs from Azure DevOps, Jira and collected customer feedback.

Prioritize Backlogs

Use prioritization framwork of your choice to select work that delivers value. Use ICE, RICE, WSJF, MoSCoW and Value vs Effort Prioritization Frameworks together with Effort, Cost and Benefits analysis so you know you’re working on the most impactful things.

Plan, Manage and Track Backlogs, Development and Delivery

Sync statuses between platforms while maintaining a clean backlog. With the real-time view of work item statuses (instead of manually updating spreadsheet and projects), you are always up-to-date!

Your customer feedback and feature ideas should live in PPM Express instead of cluttering your project management software!